Equipment Order Management & Inventory Supervisor

Location: Northlake, Illinois, USA
Job Code: 264
# of openings: 1
To support the Equipment Spare Parts Order Management Department in achieving service excellence with its business accounts.
Duties and Responsibilities:
The following duties and responsibilities are representative and may be expanded.
Act as first point of contact for customers (existing and potential) on all matters.
Proactive management of customer order patterns and service.
Develop strong, positive communication links and working relationships with customers, equipment engineering and operations.
Enter and manage Sales Quotations for goods and services, based on current approved pricing.
Manage, process and track invoices while adhering to contractual payment terms.
Problem-solve customer issues, both technical and service related.
Create, implement and manage Emergency Order process.
Manage the return process
Maintain consistent interpretation of non-conformance, prepare reports, and work with internal resources to determine root cause and resolve.
Guide the activities of a team of Order Management Representatives to effectively meet the needs of transactional customers.
Analyze sales trends and seasonality and the impact on inventory stock levels.
Manage and own a set of metrics and KPIs such as On Time Complete (OTC), Fill Rate and customer satisfaction index.
Develop and implement approved operational and process improvements.
Assist in establishing pricing and price books.
Supervisory Responsibilities:
This role supervises some day-to-day activities of Order Management Representatives.
Communications Verbal & Written
Follow Up
Education and Experience:
Associates Degree or equivalent experience required. Bachelors degree preferred.
Bi-lingual (Spanish, English) preferred.
Computer Skills:
Proficiency with Microsoft Word and Microsoft Excel.
Familiarity with enterprise resource planning (ERP) programs preferred.
Proficiency with BaaN or Infor LN preferred.
See Description
Apply Here: http://www.Click2Apply.net/9nrhhrd

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